ORDERS & SHIPPING

CREDIT CARDS & IDENTITY VERIFICATION

Shield Rifleworks works hard to protect consumers from the rapidly growing number of compromised credit cards used for purchases on e-commerce sites. (We experience multiple fraud attempts daily.) As such, orders placed on SHIELDRIFLEWORKS.ca that exceed $750.00 in value, or whose billing address does not match their shipping address, will be subject to an identity verification. The customer may be required to provide additional information before Shield Rifleworks will ship the order. IF the customer would like to AVOID this identity verification process, then please select EMT (Electronic Money Transfer) as your method of payment at checkout. We appreciate your patience as we enforce this policy to protect you.

[This policy is unfortunate for everyone, but it is necessary. Credit card fraud is rampant and out of control in today's modern e-commerce world. Not only do we lose money, but the credit card companies also have us under their thumb. If we didn't deploy this policy to stop the fraud and the charge backs, they would've simply shut us down. Our ability to process payments for online orders would've ended overnight. Thankfully this policy stopped the fraud immediately and we were able to reach a compromise with the credit card companies to continue on.]

SHIPPING PROVIDERS

Shield Rifleworks utilizes Canada Post and UPS to ship customer orders. Please Note; due to significant increases in package theft "CARD FOR PICK-UP" is now mandatory on all Shield Rifleworks shipments and is included in all “FLAT RATE” shipping options. Customers can make a special request to have this option removed at their own risk. Shield Rifleworks will not be held liable for any stolen packages if this option is removed. Firearms must ship Canada Post, we can ship "Restricted" and "Non-Restricted" firearms via "Expedited" service. Ammunition must ship via UPS "Standard" service. If buying multiple cases of ammo, additional shipping charges may apply. "FLAT RATE" ammo shipping is generally one case, per order. If your order contains multiple cases, checkout as normal. We will contact you if an additional shipping surcharge applies. Please Note: UPS will NOT ship to the Yukon and Northwest Territories.

SHIPPING INSURANCE

We take all necessary measures to ensure your order is properly packed and protected for safe shipping. However, you still have the option to DECLINE or ADD shipping insurance coverage to your order at time of checkout. All of our "FLAT RATE" shipping options DO NOT include any shipping insurance coverage. It is therefore the BUYERS responsibility to ADD shipping insurance coverage to their order at time of checkout. If there is no shipping insurance added to the order, then this will serve as the buyers willingness to DECLINE shipping insurance coverage. If you choose to DECLINE shipping insurance coverage then you assume all liability and risk for loss or damage howsoever caused during transport. Shield Rifleworks will not be held financially liable for loss or damage if you DECLINE shipping insurance coverage, therefore Shield Rifleworks "damage/loss" responsibility ends once your package is picked up at our facility by your carrier of choice.

[All that being said, we will always be your main point of contact should any situation come up with the shipping process and/or the shipping provider. Regardless of whether you ADD or DECLINE shipping insurance, we will always work hard on your behalf to help find a resolution. We take tremendous pride in offering our clients the very best customer service in this industry.]

ORDER CHANGES/CANCELATIONS

Once you submit your order it is final. Your credit-card has been charged (OR your EMT has been auto-deposited) Regardless, we have incurred the credit-card/bank processing fees. For outright order cancelations, we reserve the right to charge a 10% Order Cancelation Fee. This fee covers cost(s) resulting from our time to process your order, as well as the aforementioned credit-card/bank processing fees. Furthermore, If you wish to cancel an order that contains a firearm requiring a registration transfer, a 25% restocking fee will apply if this registration transfer has been initiated and/or completed. If your order has been processed for shipping and/or has already been shipped, a 25% restocking fee on all canceled or returned items will apply. For any orders affected by potential government bans, we do not offer outright refunds, the only option will be FULL store credit.

SHIPMENT TRACKING

You will receive an email notification with a tracking number for all shipments we send out. Please be aware that the online tracking is NOT real time and often reflects data that is 24 hours old. Further, if a parcel is shown as being "late" Canada Post/UPS/Purolator will not accept a "Track & Trace" request until a package is a MINIMUM of 5 Business Days past the expected delivery date shown in their Service Standard. This is because over 99% of all packages will show up within that 5-day window. Before notifying Shield Rifleworks that your package is "late" or "missing" please wait the required 5 business days past the Service Standard delivery date before requesting a Track & Trace ticket.

LATE DELIVERY

Canada Post has what they call a "Service Standard Guarantee". In essence they will give a date by which they will deliver a package and if they fail to meet that date then they will offer a "refund". There are a few "catches" to this offer. First, Canada Post will not allow the receiver to file the refund claim, they require the shipper to make the claim and Canada Post knows that it costs money (time) to make these claims so we are unlikely to make them. Second, they make it time consuming to file the claims, again knowing that this reduces the likelihood of claims being filed. Lastly, even when a claim is filed and paid, keep in mind they only refund the "shipping" portion of the charges, this does not include the insurance, taxes, fuel surcharge, etc. Service Standard Guarantee claims are not available with our $20 "FLAT RATE" shipping service.

RETURNS

No returns will be accepted without a return authorization. Goods must be returned in the same condition as received, this includes the item packaging. We will offer a full refund less the shipping costs and reserve the right to charge a 25% restocking fee on all items. As an alternative, we also offer a refund for store credit option. This option includes a full refund less shipping costs without a restocking fee.

WARRANTY

All Shield Rifleworks products are warrantied against all manufacture defect(s). Shield Rifleworks products are not covered under warranty from issues or damage caused by operator error or negligence. For 3rd party products, we do not refer our customers directly to 3rd party manufacturers for warranty. We prefer to handle all claims, "in house". In extreme cases we will replace the warrantied item ourselves and then claim it back from the manufacturer at a later date. We will also cannibalize parts from new in-stock products if necessary to expedite claims. Under no circumstances attempt to return products direct to a manufacturer without first consulting with us. With all claims we need a copy of your sales receipt or the order number.